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Troubleshooting
Troubleshooting
Fix common issues step by step
14 articles
Getting Started
For Librarians
For Students & Teachers
For School Administrators
Account & Security
Troubleshooting
FAQ
Quick Reference
AI Search Issues
(1)
"AI Search not working or daily limit reached"
1 min read
Budget Issues
(1)
"The budget says insufficient when I approve a purchase order"
1 min read
Catalog Issues
(1)
"I can't find a book in the catalog"
1 min read
Checkout Issues
(1)
"I can't check out this book"
2 min read
Events
(1)
"I can't find the event I'm looking for"
1 min read
Fines Issues
(1)
"The fine amount looks wrong"
2 min read
Import Issues
(1)
"My import file failed"
1 min read
Kiosk Issues
(1)
"The self-checkout kiosk isn't working"
1 min read
Login Issues
(1)
"I can't log in"
1 min read
MARC Issues
(1)
"MARC data saved but fields are not updating on the record"
1 min read
Notification Issues
(1)
"Overdue notices aren't being sent"
1 min read
Reading Programs
(1)
"I enrolled but my progress isn't showing"
1 min read
Report Issues
(1)
"My report is showing no data"
1 min read
Returns Issues
(1)
"A student says they returned a book but it still shows as borrowed"
1 min read
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